most frequently asked

AILA was founded by Board Certified Podiatric Surgeon Dr. Cary Ganon. We are vegan, cruelty-free, and made in the USA. We pride ourselves on our ingredients and are free of chemicals commonly used in other nail products like parabens, sulfates, formaldehyde, + much more. We don't just decorate nails, we nurture them. Learn more about the AILA difference here.

A dry manicure / pedicure completely excludes water and any chemicals that may be added to the water. Water expands natural nails, and invites bacteria into the nail beds, cuticles and the skin around the nails. We recommend avoiding wet manicures / pedicures completely. They’re a dated practice with proven undesirable long-term results as it relates to the health of the nail.

Our 3-IN-1 Nail Color Remover with Pure Argan Oil is the perfect nail moisturizing treatment at the start of our dry manicure / pedicure.  The nourishing Argan oil rubs right off with a clean cotton ball, so you can easily apply AILA’s ‘Prime’ base coat'.

Ideally, you should use it daily or at least a few times a week. It's especially important to use cuticle oil after removing old polish, when your nails and cuticles may be dry and in need of moisture.

To use cuticle oil, simply brush a small amount onto each nail and gently massage it into your cuticles. You can use it at any time of day, but we recommend applying it before bed, so that it has plenty of time to soak in overnight. With regular use of cuticle oil, you can enjoy stronger, healthier nails and cuticles.

A high-quality base coat creates a smooth surface for your polish to adhere to, helping to extend the life of your manicure and prevent chips and cracks. As Cary says, "It acts like a double-sided stick tape."

A base coat also helps to protect your nails from the pigments in your nail polish, which can stain and discolor your nails over time. Our 'Repair' Base Coat is enriched with nourishing ingredients like aloe to strengthen nails and prevent breakage. If you want to achieve a flawless, long-lasting manicure, using a base coat is a must.

Yes, it's important to wait in between coats of nail polish to allow each layer to dry fully before applying the next. If you apply your next coat of polish before the previous coat has dried, you risk smudging and ruining your manicure. Not only can this be frustrating, but it can also add extra time to your manicure, as you may need to start over or touch up any mistakes.

To ensure that your manicure lasts as long as possible, we recommend waiting at least two minutes between each coat of nail polish. This will give each layer of polish time to dry and harden, creating a strong and smooth finish. If you're short on time, you can also use a quick-dry top coat to speed up the drying process. Just remember, patience is key when it comes to achieving a beautiful and long-lasting manicure.

All AILA products are manufactured in the USA. All of our ingredients are cruelty-free and ethically sourced.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for USA domestic orders $50 and above.

Returns & Refunds

Yes, we offer full and partial refunds.

Please reach out to our customer service team at hello@ailacosmetics.com, or by phone Monday-Friday from 9AM-4:30PM CST at (615) 265-6204.

We're confident in our products and offer a 30-day money-back guarantee. You have 30 days after your product arrives to file for a return.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Get in Touch

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Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.