Refund policy

AILA strives to be as flexible as possible for our customers while maintaining the highest safety standards. Unused products from our website may be returned for a full refund within 15 days of the shipping date.

Products purchased on our website must be returned in its original packaging. If you need assistance in processing a return please contact hello@ailacosmetics.com. If your purchase was made from one of our authorized retailers, contact the store-of-purchase to obtain information on their return policy.

We are always happy to assist you. Contact us at hello@ailacosmetics.com for direct attention to your needs.